Information you choose to provide
When you enquire, you may provide your name, email, telephone number, travel date, guest details, pickup location, experience preferences and information needed to answer dietary, mobility or celebration requests. Please share only what is relevant to planning the service.
Technical information
The website may receive standard technical information such as browser type, device, referring page and approximate network location through hosting logs or analytics configured by the site owner. This information is used to maintain security and understand site performance, not to create sensitive personal profiles.
How information is used
Enquiry details are used to reply, check services, prepare a proposal, coordinate an accepted booking, maintain records and address support or legal obligations. We do not claim to sell personal information.
WhatsApp, email and external services
When you choose WhatsApp, email, maps or another external platform, that provider processes information under its own terms. The floating widget creates a link on your device; it does not send the message until you choose to continue in WhatsApp.
Sharing and retention
Relevant booking information may be shared with transport, activity, accommodation or meal providers only when needed to answer or fulfil the request. Records are retained for the period reasonably required for operations, accounting, disputes and legal responsibilities, then deleted or anonymised where appropriate.
Security and your choices
Reasonable administrative and technical measures are used, but no internet communication can be guaranteed completely secure. You may ask what contact information is held, request correction or deletion where applicable, or withdraw from non-essential communication by contacting us.
Contact and updates
Questions about privacy can be sent to serenity@agafayretreat.com. This policy may be updated when the website, services or applicable requirements change. The version published on this page is the current website notice.