How to cancel or request a change
Send the request through the same written channel used for confirmation and include the booking name, date and service. A change is effective only when acknowledged in writing; an unsent draft, missed call or message to an unrelated provider is not sufficient.
Terms stated in the proposal
The cancellation deadlines, charges and refundable or non-refundable amounts in the accepted proposal take priority. Day experiences, private vehicles, meals, celebrations and accommodation may each have different supplier conditions.
Deposits and supplier commitments
A deposit may secure vehicles, guides, rooms, meals or private capacity. When a supplier commitment is non-refundable, that portion may remain payable after cancellation. The proposal should identify this before payment.
No-shows and late arrival
Failure to attend, inability to reach the pickup point or arrival too late for the operator to provide the service can be treated as a no-show. Contact the team immediately if a delay develops; an adjustment is not guaranteed but early notice creates more options.
Weather and operational changes
Weather alone does not always cancel a service. The team and provider consider safety and operating conditions. If the confirmed service cannot operate, the available alternative, rescheduling option or refund treatment will be explained according to the circumstances and supplier terms.
Rescheduling
A date change depends on availability and may create a price difference or supplier charge. A revised date is not confirmed until the new details are accepted in writing and any required payment adjustment is completed.
Refund processing and contact
Approved refunds are returned through an appropriate method and may take additional time to appear because of banks or payment providers. Currency and external transaction fees may not be recoverable. Contact serenity@agafayretreat.com with the booking reference for a written review.